1. General Provisions

Welcome to MySushi! These Terms and Conditions (hereinafter "Terms") govern your use of the MySushi website and our delivery services. Please read these Terms carefully before using the website or placing an order.

By using our website or services, you agree to these Terms and agree to comply with them. If you do not agree to these Terms, please do not use our website or services.

2. Definitions

  • "We", "Our", "MySushi": Means the MySushi business and its owners
  • "You", "Your", "Customer": Means the person using our website or services
  • "Website": Means the MySushi website and all its pages
  • "Order": Means a food order placed by a customer
  • "Product": Means food products offered by MySushi (sushi, etc.)
  • "Services": Means delivery and food service services

3. Use of Website

3.1. Right to Use

We grant you a limited, non-exclusive, non-transferable right to use our website for personal, non-commercial use.

3.2. Obligations

When using the website, you agree to:

  • Not use the website for illegal purposes
  • Not attempt to access unauthorized areas of the website
  • Not use automated systems or bots
  • Not damage or disrupt the website's operation
  • Not spread viruses or malicious software
  • Not copy or resell website content without permission

4. Order Placement and Acceptance

4.1. Order Formulation

When placing an order, you must provide accurate and complete information, including:

  • First and last name
  • Phone number
  • Delivery address
  • Delivery time
  • Selected products

4.2. Order Confirmation

After placing an order, you will receive a confirmation by email or SMS. Order confirmation means that we have accepted your order and begun preparing it.

4.3. Order Modification

Order modification may only be possible before preparation begins. Please contact us immediately to make any changes.

4.4. Order Rejection

We reserve the right to reject orders in the following cases:

  • Product unavailability
  • Incorrect or unclear information
  • Address outside delivery area
  • Unusually high order value
  • Payment issues
  • Illegal content

5. Pricing and Payment Terms

5.1. Prices

All prices are displayed in Armenian Drams (AMD) and include VAT (if applicable). Prices may change without prior notice, but prices for already confirmed orders will not change.

5.2. Delivery Fee

A delivery fee may apply depending on the delivery address and order value. Delivery fee details are specified on the website or will be communicated during order placement.

5.3. Payment Methods

We accept the following payment methods:

  • Bank cards (Visa, Mastercard)
  • Payment on delivery (cash)

5.4. Payment Security

All payments are processed through secure payment systems. We do not store your complete card details.

6. Delivery Terms

6.1. Delivery Area

We deliver to [list of delivery areas]. If your address is outside our delivery area, please contact us to confirm delivery possibility.

6.2. Delivery Time

We aim to deliver orders within [specified timeframe]. Delivery time may vary depending on the following factors:

  • Order volume
  • Delivery address
  • Weather conditions
  • Traffic conditions
  • Peak hours

6.3. Delivery Procedure

During delivery:

  • Our delivery person will contact you at the specified phone number
  • You must be available at the specified delivery time
  • The product will be delivered to your specified address
  • The order will be received by you personally or by the specified person

6.4. Failed Delivery

If delivery fails due to customer reasons (e.g., unavailability, wrong address), we will attempt to contact and redeliver. After a second delivery attempt, the delivery fee may be recharged.

6.5. Receiving Products

When receiving the order, please check:

  • Product quantities
  • Product names
  • Order completeness

Report any discrepancies immediately to the delivery person or contact us.

7. Product Quality and Liability

7.1. Product Quality

We strive to ensure high-quality products. All products are prepared from fresh ingredients and packaged immediately after preparation.

7.2. Allergen Information

Most of our products contain seafood, as well as other allergens. Please carefully read product descriptions and, if you have allergies, contact us before placing an order.

7.3. Food Safety

We follow all food safety standards and regulations. However, if you have health concerns, please consult a doctor before consuming our products.

7.4. Liability Limitation

Our liability is limited to the order price. We are not liable for indirect, incidental, or consequential damages.

8. Intellectual Property

All content on the website, including texts, graphics, logos, images, trademarks, and other materials, is protected by copyright and intellectual property laws. You do not have the right to use, copy, distribute, or modify these materials without our written permission.

9. Privacy

Protecting your privacy is important to us. For information about the collection, use, and protection of your personal data, please see our Privacy Policy.

10. Liability

10.1. Website Availability

We strive to ensure uninterrupted website operation, but we do not guarantee that the website will always be available or operate without interruption. The website may be temporarily unavailable due to maintenance, updates, or other technical reasons.

10.2. Information Accuracy

We strive to ensure the accuracy of information presented on the website, but we do not guarantee that all information is always accurate, complete, or up-to-date.

10.3. Third-Party Links

The website may contain links to third-party websites. We are not responsible for the content or privacy policies of those websites.

11. Termination

11.1. Termination by Customer

You may stop using our services at any time.

11.2. Termination by MySushi

We reserve the right to terminate or suspend your access to our website or services at any time, without prior notice, if:

  • You violate these Terms
  • You use the website for illegal purposes
  • There is a security threat
  • Required by law

12. Force Majeure

We are not liable for the impossibility of fulfilling our obligations if it is due to factors beyond our control, including but not limited to natural disasters, war, terrorism, labor strikes, government actions, or technical issues.

13. Changes to Terms

We reserve the right to modify or update these Terms at any time. We will notify you of any changes by posting on the website. Changes take effect from the time of posting. Continued use of the website means you accept the current Terms.

14. Applicable Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the Republic of Armenia. Any dispute related to these Terms will be resolved through the competent courts of the Republic of Armenia.

15. Contact Information

If you have questions about these Terms, please contact us:

  • Email: info@mysushi.am
  • Phone: +374 (43) 737 737